Is Chief Executive Officer for Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations across all industries exceed expectations by elevating the customer experience from average to extraordinary.

She is also author of several popular leadership books to include: The Six Principles of Service Excellence(published in 2005), and The Leadership Book of Numbers, Volumes 1 & 2 (published in 2008 and 2012).

Prior to launching Performance Solutions by Design in 2003, Theo was Vice President of Learning & Organizational Effectiveness with The Ritz-Carlton Hotel Companywhere she enjoyed a successful 17 year career.

Theo was also a key contributor, instrumental in implementing and sustaining quality processes and systems that led to The Ritz-Carlton Hotel Company becoming a two-time recipient of the renowned Malcolm Baldrige National Quality Award.